Shipping Policy
At PetMed Direct, we know how important your pet's health and happiness are. That’s why we’re committed to delivering your pet’s food, medication, and wellness products as quickly and safely as possible.
📦 Order Processing
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Order Processing Time: Orders are processed within 1–2 business days.
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Prescription Orders: Orders containing prescription medications may take longer due to veterinary authorization requirements.
🚛 Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days |
Free on orders over AED 150 AED 15 for orders under AED 150 |
| Express Shipping | 1–2 business days | AED 30 |
| Same-Day Delivery (UAE only) | Same day (order before 12 PM) | AED 40 |
Delivery times may vary depending on location and product availability.
🌍 Shipping Areas
We currently ship across the United Arab Emirates. If you're located outside the UAE, please contact us at support@petmeddirect.ae to discuss possible arrangements.
📄 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and a link to monitor your delivery.
❗ Delays & Issues
While we work hard to meet all delivery timelines, external factors like weather or courier issues may occasionally cause delays. If your order hasn’t arrived within the expected time, please contact our support team.
📬 Contact Us
For any shipping-related questions, feel free to reach out: