Privacy Policy

1. Introduction

Welcome to PetMeds! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, purchase pet products, or use our pet-related services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, billing/shipping address.

  • Payment Information: Processed securely via trusted payment gateways (we do not store credit/debit card details).

  • Order Details: Products purchased, services booked, preferences.

  • Technical Data: IP address, browser type, device information, and cookies to enhance user experience.

3. How We Use Your Information

We use the collected data to:

  • Process and deliver your pet food orders and service bookings.

  • Communicate with you about your order status, services, or promotions.

  • Improve website functionality and user experience.

  • Provide customer support and resolve issues.

  • Send updates, offers, and newsletters (only if you opt-in).

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Shipping providers (to deliver your orders).

  • Payment processors (to securely complete transactions).

  • Service staff or partners (for grooming/safai service bookings).

  • Authorities if legally required.

5. Cookies and Tracking

We use cookies to:

  • Remember your preferences.

  • Track your activity on our site for analytics.

  • Customize your shopping experience.

You can control cookies through your browser settings.

6. Data Security

We implement strong security measures to protect your data from unauthorized access, misuse, or loss. Payment processing is handled via secure, PCI-compliant services.

7. Your Rights

You have the right to:

  • Access your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing emails.

Contact us anytime at PetMedsDirect@protonmail.com to exercise your rights.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., pet care articles or partners). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy occasionally. All changes will be posted on this page with the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Phone: +1 (123) 456-7890
Email: PetMedsDirect@protonmail.com
Address: 123 Pet Avenue, Suite 456, Los Angeles, CA 90001, United States

📅 Last Updated: May 20, 2025